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930 3rd Ave, (3rd Ave. & E 56th St.)(212) 888-4292
Minimum order of $5.00 is required for delivery
Delivery estimate is 25-40 min (more info)
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Minimum order of $5.00 is required for delivery
Delivery estimate is 25 - 40 min (more info)
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Served with the pasta salad of the day.
Served with Fresh Basil`s roasted potatoes.
Whether you are casually lunching, carbo-loading, catering a meeting or just in need of a swift and tasty pasta fix, this unbelievably popular Midtown trattoria consistently delivers generous portions with a smile.
The secret is in the simplicity. Fresh Basil’s doesn’t try to be anything more than what it is: a carefully operated Italian trattoria that focuses on two things that really matter—quality food and quality service. The hours are great (delivery until 11p.m.) for those late nights when you need some mussels or mozzarella to get you through the crunch. Or hit it up for lunch, and the heaps of rich and yummy food will leave you satiated for the rest of the day. Consistently a top choice, Fresh Basil’s executes perfectly and leaves no one disappointed.
Insalata di Mare-- Calamari, conch, shrimp, scallops, olive oil, and lemon dressing
Chicken Casalinga Panini-- Grilled chicken breast, fresh mozzarella, lettuce, tomato, and herb mayonnaise
Chicken Rustico Insalate-- Grilled chicken, eggplant, roasted peppers, sundried tomatoes, and balsamic dressing
Lasagna-- Pasta layered with Bolognese sauce and ricotta cheese
Penne alla vodka-- Pink sauce with prosciutto and vodka
Eggplant Parmigiana-- Eggplant in marinara sauce and mozzarella cheese
Shrimp Scampi-- Jumbo shrimp, olive oil, garlic and lemon
Veal Scallopini Marsala-- With mushrooms in a marsala wine sauce
Chicken Breast Francese-- In a light lemon sauce
Tiramisu-- Espresso-soaked Ladyfingers and mascarpone cheese
This is my favorite place to order from on seamless. I usually get one of the hot paninis -- ingredients are fresh, everything is well prepared and delicious. I never place an order without also getting their cookies. All are really good (seemingly home-made, like mama does it), but chocolate chip are my favorite. AND, despite the fact that my office is at the far end of their delivery zone, they always get it here pretty quickly.
Posted 9 months ago by Lauren A.
After waiting an hour, called restaurant to cancel order. The lady who answered the phone LIED and said the delivery guy was already "right at my building". I opted to cancel the order anyway since I know about that "he's on the way" trick these slow restaurants pull. Good thing I did b/c 20min later the delivery guy rang my bell. So much for him being "right at my building". I have no idea why a small order placed at 11:30am doesn't arrive until 1:05pm. I'm only 6 blocks away. Never again!
Posted a year ago by alexis v.
Posted a year ago by Tara M.
Really disappointed. Bland soup, wrong dressing on salad... Unappetizing.
Posted a year ago by Sana C.
Arrived cold. Veal was very salty!
Posted a year ago by Danielle T.
I use to visit this restaurant regularly years ago, I miss it so much. I ordered the my favorite dish today (Shrimp Scampi w/Tiramusu) and I must say as the saying goes (Some things never change) it still taste as delicious as ever. Extremely pricey for lunch but tasty without question.
Posted a year ago by Janet V.
bad service. despite 2 hours advance notice, an hour late with food. choose other lunch options.
Posted a year ago by Dan B.
food is always good. fast delivery
Posted a year ago by ANDREW G.
Horrible food. The pasta was greasy and tasteless - I had to put on a lot of salt and pepper to make it even slightly edible. The shrimp cocktail came with 3 pieces of shrimp. Ridiculous.
Posted a year ago by Tina G.
Late, not as advertised, and I ordered chocolate chip cookies which were stored directly on hot entree container and came melted. Tossed the whole thing, not going back
Posted a year ago by Ross B.
I have been ordering take out and dining in at Fresh Basil's for over ten years and I have NEVER had a bad dish. In fact, everything they make is absolutely delicious. I don't know what everyone is talking about sincerely. Good food may take a while. It is well worth the wait. FIVE STARS TO FRESH BASIL!!!! I hope they never go out of business :o)
Posted a year ago by Lois-Ann D.
Been ordering here for years... their food is still so good after 20 years... delivery takes long sometimes but what do you expect during lunchtime... I just order early and wait.. love them!
Posted a year ago by Suzy C.
Terrible service, rude on the phone, delivered an hour late and the alfredo was cold and congealed. Shame on Fresh Basil. First and last order.
Posted a year ago by Annjeannette J.
Food always comes hot and fresh. Pasta dishes with grilled chicken and veggies are the best!
Posted a year ago by Adam W.
food almost always great from this place - if you can get past the surly arrogant delivery guy
Posted a year ago by Clare V.
Have been ordering from here while working at two different companies in midtown. Have always found their pasta pretty good and reasonably priced. Recently however they have regularly been making mistakes with my order. As the orders have been online I don't see how this is possible. I called just now to complain about their latest mistake (missed one topping I ordered and added another I didn't order or want), and whoever answered the phones started lecturing me about how the topping I didn't order always comes with this dish. I told her that since I have been ordering it (maybe around 2005) it has NEVER ONCE come with this topping. For this woman's terrible customer service alone, I will be looking for a new option when I am in the mood for pasta, and as a long time, loyal customer, I would strongly recommend you not order from them and let them go out of business. Their time has clearly passed.
Posted a year ago by Stephen A.
Food is always good and delivered promptly
Posted a year ago by patricia g.
Food is below average and quality is not great. Would not order from here again.
Delivery was slightly longer than posted.
Posted a year ago by Chris G.
Ordered for ASAP and delivery came 2.5 hours after I received confirmation. Simply unacceptable.
Posted a year ago by Evan S.
Fusilli Quattro Formaggi - yummmmmmmmmmmm!!
Posted a year ago by Kate S.
This one of the best restaurant food from non-restaurant.
Posted a year ago by Fernando A.
Always good Italian food!!
Posted a year ago by Remonia H.
cheap and very fat food
Posted a year ago by Sam G.
Caesar salad is kind of boring, didnt' know that parmesan cheese didn't come with the salad....and the chicken is dry. Also for $2, i got 3 small wedges of avocado.
Posted a year ago by Laura O.
The worst place to offer food from. It takes almost two hours to get the worst food from the nastiest business owner. Does not even deserve a single star.
Posted a year ago by Banu P.
Some of the side soups were acidic and tasted incredibly bad. The amount of content in the salads were pitiful for what we paid, and I would never order again.
Posted a year ago by Thunder 1.
Food is fine for delivery, nothing special. Delivery time said 25-40 minutes. After an hour I called and spoke with a rude woman who said they were busy, rushed me off the phone, and provided terrible customer service. Will not order form them again.
Posted a year ago by MATTHEW C.
Food is consistently great! I've had to call twice in the past 2 months for issues on my order and the customer service is great. This makes a BIG difference! Very Loyal Customer!!
Posted a year ago by Susan B.
Fresh Basil has gone down hill. My last order took over 90 minutes when the estimated wait time was 20-40 min. The food arrived cold. The customer service is lacking and infuriating.
Posted a year ago by jill B.
AWFUL penne alla vodka with NO PROSCUITTO!!! (When it says it's with proscuitto, someone else wrote this too, that's unacceptable). Seriously it was penne, tomato PASTE, cream sauce. Not even tomato sauce. I could have made the same thing in 10 min for $2.00 at my place. Not real vodka sauce.
Anyone that thinks this is "good penne alla vodka in New York" has never had real Italian food. Skip this one.
PS I rarely review restaurants but have to buyer beware this place.
Posted a year ago by Ashleigh L.
Their food is great but regularly takes much longer to arrive than their estimate. Allow for 1-2 hours.
Posted 2 years ago by Karen L.
Barely passable pasta. Gnocci was tough, sauce was fatty. They also charged an extra $2 for adding spice to the dish.
With so many other great restaurant options in the area, I don't see why I'd ever order from this place again.
Posted 2 years ago by Pete L.
the manicotti was inedible.
Posted 2 years ago by Carly S.
The food was not that great (I'd say average). But it was the service that truly made ordering from Fresh Basil's a terrible idea. I have a high threshold for pain when it comes to customer service, but it took them almost 2 hours to deliver a very simple meal. And they seemed dismissive when I called to inquire about where my food was. A simple apology would've made things a little less infuriating, but even that was too much to ask. And just in case I was in the forgiving mood, they made sure that the food was cold when it arrived. I'll NEVER be ordering from Fresh Basil's again!
Posted 2 years ago by Said S.
The food is good there is no denying that; however their services is beyond acceptable. Ordered a 11:43 AM my food did not arrive until 1:33 PM. 2 hours wait time, 2 phone calls to the restaurant, and a cold lunch. This is not the first time this happened. If you want good food with good service do not order from here. 2 Stars is for the cold but okay tasting food.
Posted 2 years ago by Niasha B.
Everything I have ever ordered has been delicious!
Posted 2 years ago by Jennifer W.
Great low-sodium eaters like me. Minestrone was delicious, and the pasta is the best i've tried in months!
Posted 2 years ago by ANDY H.
very good and solid portions
Posted 2 years ago by Chris M.
Ordered the Chicken Primavera w/ penne a la vodka - the food arrived at best lukewarm, the pasta was overcooked, the sauce was too sweet. The chicken was a greyish color like maybe it had been sitting a very long time or was previously frozen. I will not be ordering here again.
Posted 2 years ago by Victoria K.
Posted 2 years ago by Max S.
Just found a large strand of hair in my pasta
Posted 2 years ago by Karina O.
Save your money! We ordered the "Penne Alla Vodka"- that was supposed to have proscuitto, it did not. The "Vodka" sauce did not taste like vodka sauce. It was watery and sweet. The pasta was over cooked and cold when arrived. We also ordered the Gnocchi with "pink" sauce- exactly the same sauce as the "vodka" sauce, also cold. The Chicken Parm was terrible- cold and the sauce had no flavor. It's really hard to screw up Chicken Parm but this place managed to do it.
Extremely disappointed. Will not order from here again. I suggest you skip this place.
Posted 2 years ago by Teresa C.
Awesome Penne & Vodka
Posted 2 years ago by Katherine D.
I love this place, the food is amazing, but it disappoints me that they misrepresent this place as a restaurant when it is not. It is a catering company with no seating yet they show pics of restaurant.
This restaurant is not what it appears in the photos!
Posted 2 years ago by Paul Z.
Eggplant Parm Dinner outstanding
Posted 2 years ago by Maria O.
always delicious, quick delivery time, authentic Italian.
Posted 2 years ago by J D.
Posted 2 years ago by Lauren C.
The food is okay but the delivery and their customer service is terrible
Posted 2 years ago by Hyun Young C.
Posted 2 years ago by David L.
Great food. Penne alla vodka is great, bolognese is delicious, gorgonzola salad is awesome.
Posted 2 years ago by Amy D.
They are excellent - they cook their food to perfection.
Posted 2 years ago by DeAndre B.
CONSISTENTLY EXCELLENT ... BEST ITALIAN FOOD ON SEAMLESS WEB ... ALWAYS GET THE ORDER PERFECTLY RIGHT ... FAST DELIVERY ... AMAZING QUALITY ... I could find anything wrong if I tried ... We have been ordering from Fresh Basil's on Seamless Web for 5+ years ... SIMPLY one of THE BEST!!!
Posted 2 years ago by Jerry C.
I have been intrigued by the 18-ingredient salad for two days now.
I just ordered it
It only contains 11 ingredients.
The Pasta Fagioli soup was delicious, however.
Posted 2 years ago by Jahid H.
Too much cheese, too salty, and low quality meat.
Posted 2 years ago by Sam L.
Pasta was aldente and tasty I would order it again.
Posted 2 years ago by Haruka H.
Food took OVER AN HOUR to arrive and arrived COLD. called several times and the manager was very unapologetic and rude. NEVER ORDERING FROM HERE AGAIN!!!!
Posted 2 years ago by Nadia S.
First time we ordered it was amazing. Food arrived and my girlfriend and I had a delicious italian dinner without leaving home. The next time we ordered I was surprised when the food got here as they had forgotten over half the things we ordered and had still written the full charge on the receipt they handed me at the door. I called them and the woman who picked up was rude and put me on hold in the middle of my sentence multiple times. She seemed rushed and brushed off when I asked for them for a refund for the food we did not receive and I am yet to see them refund that money. Im going to order from them one more time and see if they can get my order correct.
Posted 2 years ago by xxDavidxx x.
chicken francese is delicious. Garlic knots suck; not at all garlicky. They messed up my order and instead, gave me pasta with sauce (i wanted the pasta over the chicken francese), that is why i gave them 3 stars.
Posted 2 years ago by Mary N.
Food was delicious! Delivery quote was 25 - 40 minutes, but with the rain, I expected to wait a little longer. Sure enough, 70 minutes to deliver, but my Penne a la Vodka was hot, delicious and worth the wait!
Posted 2 years ago by Monica H.
Food was 1hr 45 min late. Called after an 1hr and woman told me it was out on delivery and she was busy. She also told me I didn't wait as long as I said I did calling me a liar.
Posted 2 years ago by Mike F.
I ordered from Fresh Basil at 11:13am under the assumption that my
order wouldn’t take more than 40 minutes.... I allowed grace time and
after 1 hour and 25 min I called Fresh Basil and was answered with
horrible costumer service didn’t not make me feel like a valued
costumer and offered no sense of understanding other than Sorry we are
busy, could not accommodate for lunch lost and was not empathetic to
me losing my lunch period. To top it off manager had a sarcastic and
arrogant air about him, bad for business. In need of new staff and
Posted 2 years ago by shayna w.
Food took over an hour to get here and when it finally came it was ice cold. Disappointed.
Posted 2 years ago by Mary M.
Pasta was terrible -- sauce was awful, price of add-ins is outrageous for what's given, and parmesan cheese tastes as if it's from a can. horrible experience -- so disappointed. do yourself a favor and order from Cafe Metro -- 200% better at 50% the price.
Posted 2 years ago by Adrienne W.
Extremely slow delivery
Posted 2 years ago by Michael B.
The reviews about the place are right--this place is dynamite. Incredibly good and incredibly low priced. They did, however, give me white pasta instead of whole wheat--so be sure to be specific about your seriousness in relation to the type of the pasta.
Posted 2 years ago by Bennett G.
The BEST bang for buck Italian restaurant in Midtown Manhattan.
The Quality has NEVER disappointed me. The food is always hot and I can go there and pick it up. Wonderful staff AMAZING food.
My favorite is the Chicken with Penne ala vodka usually a special on Friday.
Just picked up their special Penne Primavera with shrimp. The bag of food weighs ATLEAST SEVERAL POUNDS!!! The food is delicious will always order here time and time again.
Posted 2 years ago by aaron l.
This place needs to refine their delivery range and timing. My food took twice as long as the confirmation indicated (20-45 mins) and was ice cold upon arrival. Also, do not opt for the additional sauces on side pastas - overly expensive and not good.
Posted 2 years ago by Ian B.
food was an hour late and completely cold. cheese looked like it was starting to congeal. i order from plenty of places like this and this was beyond terrible. dont bother.
Posted 2 years ago by Elizabeth L.
Top Notch Italian cuisine. Pastas are perfectly al dente, sauces are scrumptous. Cannoli are a true to the culture.
Posted 2 years ago by kay f.
Terrible delivery - took about an hour when the estimated time said 25 minutes.
Posted 2 years ago by Josh S.
Can't speak to the food as we ordered it over an hour and half ago - and it still has not left the restaurant.
Posted 2 years ago by Craig S.
Posted 2 years ago by Margaret B.
Consistenly great food with speedy deliver!
Posted 2 years ago by Ariele S.
Very solid food, and consistent. Wish it was warmer though.
Posted 2 years ago by Alex A.
I have ordered from thsi restaurant numerous times. The delivery is now always punctual but I never experienced such a bad deal as today. I put my order in at 12:30 to be delivered by 1:30. At 1:40 I finally called to see where my food was and they told me they were very busy but that my order had, in fact, left. It did not - they outright lied to me. My food finally was delivered at 2:15 and it was ice cold!
Posted 2 years ago by Patrice S.
i should've known not to order salad with calamari in it... calamari wasn't fully cooked, smelled very fishy. i couldn't even finish 10% of it.
Posted 2 years ago by Olivia K.
Great Italian Food!
Posted 2 years ago by Maria Fernanda H.
Group order arrived 2 hours late (3 hours after initial order was placed).
Posted 2 years ago by Maryana K.
Their food is better/above standard american italian fare and pretty consistent. Delivery times become anyone's guess when they get really busy -- like on rainy days. But they try to make good.
Posted 3 years ago by Raymond J.
Ingredients are obviously store bought and not house-made, despite claims. Prices are decent but food is disgusting.
Posted 3 years ago by Karthik R.
I order from here pretty often and this place comes through every time.
Sometimes it arrives a bit late, but the food is always great and always hot! Love the daily specials.
Posted 3 years ago by Katherine M.
Very expensive and very salty spaghetti and sausage. Would not order his again. First time I have tried this restaurant, and it may be the last.
Posted 3 years ago by MARIE .
My coworkers and I order lunch from here every so often and while the pasta is decent, today I ordered the chicken cobb salad and it was awful. First, the delivery took over an hour, and the salad was wedged between two containers of pasta. By the time it got to us the salad was literally hot on the bottom and warm on top. The lettuce was wilted and the avocado had turned brown. Not just that, they also didn't include the salad dressing! It wasn't on the salad or on the side. While my coworkers enjoyed their pasta, I will not order from here again.
Posted 3 years ago by kendell h.
Food is fine, but it's not worth the wait. Ordered lunch at 11:30am and it didn't arrive until 1:30pm!...even though they said it would be 20-40 minutes. When it finally arrived they forgot to bring my drink. Very disappointed. I will not be ordering from them again.
Posted 3 years ago by Jenny R.
I have ordered here a few times, always timely and delicious...love the lasagna.
Posted 3 years ago by KATE B.
This restaurant doesn't follow instructions at all. I ordered a ceasar salad w/ parmesan cheese on the side and received a traditional house salad w/ no cheese at all and ceasar dressing. I asked that it be delivered at 1o'clock and they delivered at 11:50 a.m. I asked that they have the security guard call when the food had arrived, I got a call from the delivery man himself. I asked that they be careful with the delivery of the order and my dessert was flipped over when it arived. DON'T ORDER FROM THEM TRUST ME!
Posted 3 years ago by Jocelyn B.
They are always LATE!!!!
Posted 3 years ago by Tracy-Ann B.
Dinner was here in 15 minutes!! Ordered the Pasta Siciliano -- arrived piping hot, tasty marinara sauce, pasta not overcooked, huge portion could easily serve two. Came with a tasty garlic roll, too. No complaints!
Posted 3 years ago by Jennifer M.
Takes way too long to get my food delivered. The food is tasty though.
Posted 3 years ago by Habiba S.
Food is good but service is bad. They forgot 1 of the orders and when I called in to tell them something was missing the lady who picked up the phone was just rude! Took another hour before the missing order arrived.
Posted 3 years ago by Peter S.
Food was okay, nothing special. Delivery took over 90 minutes! Food arrived cold. They are also rather unpleasant on the phone. Disappointed.
Posted 3 years ago by Marissa U.
Big portion salads. very slow on delivery even though I'm 5 blocks away (took over an hour...)
Posted 3 years ago by sagit g.
The food is good, but the delivery time is terrible. They routinely take 90 to 120 minutes to deliver, despite claiming the food will arrive within 20-45 minutes.
Posted 3 years ago by William R.
Took 30 minutes to come - not bad! But then they delivered the completely wrong meal. I had taken a bite already, since my girlfriend was in the bathroom and I had no idea what she ordered. I told them when they delivered, and they still took the sandwich back. Makes me wonder where it ended up...
Posted 3 years ago by Anthony S.
very bad delay in delivering the food. it was over an hour delay. The service should be imporved.
Posted 3 years ago by Tian Mei H.
This was the third time Fresh Basil's has royally screwed up. The first time I received a completely different order. The second, not only did I get the wrong items but everything was cold and soggy. This time I decided I would give them one more shot (since a long time ago their food was superb). After waiting over an hour I was told my order was on its way. I waited another 30 mins before I called back. I spoke to the hostess who asked someone in the background where the order was. The person in the back cursed at the hostess. She them proceeded to tell me the order was delivered over an hour ago. I told her nothing had been received and she basically hung up on me. My guess is whomever is handling their deliveries needs to go. Its sad since they used to be great.
Terrible service, cold/soggy food, if it shows up...
Posted 3 years ago by Glenn R.
Good food at a good price
Posted 3 years ago by Denis M.
Food is usually pretty good here, but the delivery took over an hour and a half today. An hour after placing the order I called them, they said the order just left the restaurant, half an hour later it still hasn't even been delivered.
Posted 3 years ago by Joseph L.
Food is good; service is horrible. Ordered a salad with anchovies and dressing on the side. After waiting an hour, the salad comes with NO anchovies and NO dressing. After telling me that they'd send it ASAP, i had to wait another 30 minutes for it to come. When it did, there was dressing alright, but still NO anchovies and instead, they sent a side salad of red onions and tomatoes. And after all this, the restaurant owner/manager had the gall to give me some attitude, like it was I who screwed up! Unbelievable.
Posted 3 years ago by Trish D.
Very long delivery wait time.
Posted 3 years ago by Lapis K.
Don't get me wrong -- the food is good -- but if you are ordering on seamless DON'T!!!! It OFTEN takes 2 HOURS!!! Even if you order at 11:30 for lunch. Never again!
Posted 3 years ago by Fred M.
I am a Gnocchi addict, the aurora gnocchi plate is always awesome, even after 20 orders!.
Posted 3 years ago by Virginia I.
I have to admit, I usually dont write a review unless I had a bad experience but this place was so good, I feel inclined to write a positive review. The food was really, really good and I am quite oicky to be honest. Delivery man was friendly and smiled which is unfortunately rare.. I will definitely order from this place again!
Posted 3 years ago by Meghan H.
LOVE THE FOOD HERE!!! My company always has them cater our parties. I love ordering the Rigatoni...so yummy. Disappointed the restaurant closed.
Posted 4 years ago by VICTORIA L.
Posted 4 years ago by Evelyn M.
Ordered Penna alla vodka and it was delicious!!
Posted 4 years ago by Niyati S.
Terrible delivery service. Placed an order and took over an hour and a half to arrive.
Posted 4 years ago by JAIME M C.
Food was not to par, and when we called the restaurant the manager was rude and did not want to accommodate us. Calamari was lost in container and cold. Salad was not fresh. Asked to have meal taken back and replaced and he wanted to charge for new order. Last time we order from there and making sure everyone here at this firm is advised.
Posted 4 years ago by Miriam C.
Disappointed, I'm usually a fan of the quality, freshness, and selection. However their five star rating is diminishing quickly. After waiting for over 55 minutes, i was presented with a cold meal. This should be noted, whether deliveries are highly demanded they should ensure that their quality is not affected. This could be a long-term problem, should this siutation continue.
Posted 4 years ago by MARCO B.
Love this place. Great take out. The Baked Clams Oreganata are delish
Posted 4 years ago by Leighann S.
The food is okay but the Tiramisu is to die for! I would have given them four stars but their wait time is horrendous.
Posted 4 years ago by Randy O.
may be the worst meal I've ever gotten through Seamless. Lasagna - cold with unmelted mozzarella cheese (stouffer's does better!), tasteless meat sauce and gloppy, awful pasta. Roasted Veggies - cold and barely cooked, unpleasant taste, tasted old. I was on a good run with this restaurant but I hit the wall tonight. Awful! No more. One star for quick delivery.
Posted 4 years ago by Robert W. S.
Average wait time is at least one hour for delivery so please be wary. On a rainy day, 2+ hours for delivery.
Posted 4 years ago by Felicia B.
Delivery was significantly late. When I called to check the status of the order, the young lady who answered the phone was quite rude.
Posted 4 years ago by Tanya J.
You still have not gotten the orders filled properly. You continue to send wrong orders or incomplete orders. Furthermore, everything is packed very sloppily and the bags are torn and wet with the food falling through the bags. EVERYTHING ABOUT THIS RESTAURANT NEEDS IMPROVEMENT. IN ADDITION, YOU CONTINUE TO DELIVER LATE!!!!!!!
I WILL NOT ORDER FROM THIS RESTAURANT AGAIN!!!
THE FOOD IS MOSTLY PRETTY FAIR TO GOOD, BUT THE ORDERS ARE NOT ALWAYS FILLED CORRECTLY. VERY OFTEN THE MAIN IINGREDIENT OR ANOTHER IS MISSING. SOMETIMES THEY FORGET THE DRESSING FOR THE SALAD, ETC. OVERALL O.K., BUT NEEDS IMPROVEMENT.
Posted 4 years ago by Sharon G.
It's fresh and they always have interesting specials.
Posted 4 years ago by Elie S.
Food took 75 minutes to come-- was supposed to take 25-40. Not acceptable.
Posted 4 years ago by Andrew m B.
HORRIBLE SERVICE. Ordered lunch for delivery, and bam...literally 2 whole hours later they deliver, when the estimated delivery time had been 25-40 minutes. When we called after an hour to check the status of the delivery, we were told in a very rude manner that it was just sent out a few minutes ago.. after waiting for another half hour+ we called again half hour later and was told the same exact thing...just sent out, its coming. Learn how to treat your customers!
Posted 4 years ago by Vivian C.
Nice Portion and quality, would repeat
Posted 4 years ago by robert b.
I ordered the Tricolore Salad, which came in a little plastic container. The salad was all bunched up, the lettuce all smushed.
How can you charge $8 for this little salad that is not even fresh?
It was disgusting, I hate half of it and had to throw the rest away.
I should have ordered from the Amish Market. For the same price they literally give you a salad 4 times bigger.
Posted 4 years ago by Sofia K.
TWO HOURS FOR A COLD ENTREE, WELL DONE!!! DELIVERY DUDE COULD HAVE REACHED THE YUCATAN IN THAT TIME!!!! FOOD IS GREAT, DELIVERY IS A JOKE!!!!!
Posted 4 years ago by George M.
forgot to bring one of the dishes.
Posted 4 years ago by Freda Z.
Ordered the chicken piccata got chicken marsala... the red sauce on the side of pasta was practically water.
Posted 4 years ago by Nicole M.
Waiited over an hour on a Monday night for food that was to be delivered in 25-40 minutes without a courtesy call to be informed of any delay - ridiculous
Posted 4 years ago by Meredith S.
I'm usually a big fan of everything from here but have to say I was disappointed at this meal. The mozzarella tasted like cheap store bought, not fresh, and the tomatoes were tiny and barely ripe. The baguette side I ordered was a good size but hard and stale.
I guess I'll stick with pasta when ordering from here.
Posted 4 years ago by Courtney K.
Excellent Food. Best Italian in the area by far!
Posted 4 years ago by Whitney M.
Received the wrong pasta. Their pasta is good or at least better than some other reasonable midtown selects, but I would have preferred the dish I ordered. After waiting over an hour for it, I wasn't going to call and have them switch it out.
Posted 4 years ago by Kat K.
The best gnocchi i have had outside of Italy.
Posted 4 years ago by Devorah S.
The food ordered was delayed by two hours with no explanation whatsoever. Each time I called them, they made false assurances that the food was on the way. When I spoke with them again, they blamed it on the distance - which is totally idiotic since the distance did not change between the time I placed an order and received my estimated time. And to top it all off.. when I finally got the good... tasted cold and awful.
Posted 4 years ago by Koji Y.
Portion was huge! Delivery was fairly average for weekend night. A little soggy from sitting in the container waiting for delivery but overall was good.
Posted 4 years ago by Lauren E.
Always quick delivery. Large portions. My favorite pasta in NYC.
Posted 4 years ago by Marc S.
Great tasting pasta at good prices. Big portions and very tasty. Try the Pasta siciliana (eggplant), and order an appetizer.
Posted 4 years ago by Susan H.
Great Italian restaurant for delivery. The chicken came hot, as if it were just served at the restaurant. No cold meal here. The garlic bread that comes on the side is great too.
Posted 4 years ago by Alex G.
Overall food was good. I recommend the Baked Clams appetizer and Chicken Francaise entree. Make sure you have some bread to dip it in the sauce.
Posted 4 years ago by Justin G.
Usually really good. Occasionally they'll run out of an ingredient and not let you know in case you want to change your order but for the most part it's usually great.
Posted 4 years ago by Cate J.
Great variety and generous portions. Their daily specials usually appear on the menu so no need to call.
Posted 4 years ago by David S.
HAIR IN MY FOOD! HAIR IN MY FOOD! HAIR IN MY FOOD!
Otherwise, ordered from here twice, mediocre Italian food. Panini came cold, salad/wrap unremarkable. Hair sitting right there on top of my food when I opened the box. Unacceptable. Never again.
Posted 4 years ago by Basha R.
Roasted Corn Chowder was good, Fruit platter had a great variety-grapes, cantaloupe, honeydew, strawberries, oranges, pineapple.
Eggplant panini was sub par. It was not really a panini. It was some eggplant, sauce, and cheese placed on top of Italian bread. You could not it like a sandwich if you wanted to. The eggplant tasted unwashed.
Delivery was actually 5 minutes early, but I placed an advanced order.
All in all, the soup and fruit were good, but the main course, the panini, ruined the overall experience for me.
Posted 4 years ago by HEIDI G.
Fresh Basil’s WAS my favorite SeamlessWeb place, now I am just constantly disappointed. Ordered my usual Portabello Trifolati with grilled chicken (2 big portabello mushrooms with 2 pieces of chicken) Today I overpaid for canned mushrooms caps and one dry piece of chicken. Never again!
Posted 4 years ago by Lauren Y.
I ordered an eggplant parm panini and instead received a soggy and cold eggplant hero w/cold potatoes. That's right a hero not panini. Moreover, It tasted awful and I will never order from them again.
Posted 4 years ago by Jessica R.
Food was late, and came with no garnishes (despite them being in the description). All I got was a chunk of chicken with some leftover rice. Oh did I mention the bun was wet???!
Posted 4 years ago by John G.
I dont normally write reviews but this food was so aweful i felt obligated. One of the worst Italian meals ive had.....HORRIBLE... ignore the 5 star ratings
Posted 4 years ago by Shannon V.
Good food, pretty quick delivery
Posted 4 years ago by Ben M.
I'm now up to 105 minutes waiting for my food after being given the 25-40 minute window. The woman that I keep calling at the restaurant flat out lies claiming "its on its way." This is the second time this has happened (90 minutes last time). I tried to give them a break but they have failed again.
Food is also so-so and rarely comes hot. I'm convinced every good review on here is written by an employee...all Fresh Basil's is good for is stocking up on juice/water/snacks. This place is not worth the time or money. I'm never ordering from this place again
Posted 4 years ago by William B.
Delivery took an hour and a half even though I called twice to ask about my food. The restaurant was completely unapologetic, and the food was DEFINITELY not worth the wait.
Posted 4 years ago by Deborah L.
Ok, don't listen to any of these crybabies and their stupid complaints. Especially if it's about slow service and arriving cold. If you order during busy hours, well duh, of course it'll take longer to get to you, and in this weather, depending where you are, it's hard for the food NOT to arrive cold, even if they sent it out ASAP, while giving your order #1 priority.
Got the Penne alla Vodka. Was really great. Worth the wait. Good food for the price. Arrived closer to the 40 minute side but no big deal. And yes, arrived a little cold, but get this... we're in the 21st century. It's really not that big a deal to use this little something called a microwave. People who can't wait another 30 seconds to a minute for something to heat up must be the kinds of lazy asses that need food funneled directly down their throats. You know... right before you roll 'em over and hose 'em down.
Would like to order from here again.
Posted 4 years ago by Lee S.
It's been 90 minutes and we still haven't received our order. We have made two calls to the restaurant; the first call was answered by " it's on the way." 30 minutes later still no delivery! ORDER AT YOUR PERIL!
Posted 4 years ago by Robert M.
Absolutely absurd - horrible response time / poor customer service. Food supposed to arrive in 20 minutes. After 20 minutes, was told food was on its way. Was then told that the food should be here "any moment" for the next HOUR! No apologies after the entire ordeal.
Will not order from them again.
Posted 4 years ago by Jesse I.
The sausage was not cooked, and the order was 40 minutes later than promised.
Posted 4 years ago by Malarie K.
Took over 1 hour when they said 25 mins. I asked for Linguini but got Rigantoni (which I hate). When food came. Maccaroni was warm and shrimp were ice cold.
Posted 4 years ago by jacqueline v.
It's been almost an hour and a half and I'm still waiting for my food. If you can't make a delivery in the time window you give, you shouldn't be on seamless web.
Posted 5 years ago by Rich M.
if i could give it zero stars i would. granted it takes some time for deliveries to come, the advertised time was 25-40 minutes, and it took a full hour. when i called to ask how long it would take they had no idea and were yelling on the other side of the phone to figure out, and basically made up a 15 minutes to me. and it made little sense to me that if it had gone out 15 mins ago that it hadn't arrived yet. when the food finally arrived the delivery guy didn't even have my food in a bag, but in one of those cafeteria cardboard boxes and the food was cold. the mozzarella salad was also awful, hard to believe you can get that wrong.
Posted 5 years ago by heejay k.
Horrible service, they took an hour and a half to deliver!!! Stay away from this place!
Posted 5 years ago by Melissa B.
I read the reviews before ordering and was very disappointed with what I received. The food was almost 30 minutes late and I had to call to inquire about the status of my order. Naturally when the food did arrive it was cold and needed to go into the microwave. My pasta came with one topping (which was forgotten) and I paid extra for another topping -- which was laughable about how much they added for the extra money. Sauce on both dishes in my order tasted like it came from a can. Absolutely will not order from Fresh Basil's again.
Posted 5 years ago by Lauren M.
no stars, I feel like a salt bomb went off in my mouth, and the order was messed up as well.
Posted 5 years ago by Daniel L.
Getting Fresh Basils is always a treat. The quality is top notch. You should try the daily specials. It's what keeps us coming back.
Posted 5 years ago by Robert H.
Consistently late deliveries. Estimated time of 25 - 40 minutes should be enough to delivery anywhere in NYC yet it took over 1 hour 20 minutes. Anyone like cold pasta, then this place is perfect.
Posted 5 years ago by Matt C.
I absolutely love Fresh Basil's. We frequently order from this restaurant for our personal and corporate enjoyment. The food is always fresh and delicious. Service is excellent in house or with outside deliveries. Fresh Basil's is operated exactly the way you expect a great Italian restaurant to be! Bravo!
Posted 5 years ago by Sandra G.
This place consistently takes longer than they say (1 hour 5 mins tonight when we were told 20-40 mins). Also, they sent the wrong food and when we called to get the right food, they said it would be another 40 minutes.
Posted 5 years ago by Reid R.
Wow was this place bed. Dry mozzarella in the mozzarella caprese. Old romaine in the caesar's salad. Sparse, frozen vegetables in the pasta primavera. My girlfriend just described it as "disgusto". NEVER EAT HERE!!!!!!
Posted 5 years ago by Sarah A.
Came quick, order was perfect, and food was amazing!
Posted 5 years ago by DANIEL J.
i dont know how this place has such good ratings... the fresh mozzerella tasted processed. my garlic "knots" was stale bread (not in the shape of a roll or anything..) if you want decent italian food, this is NOT the place to go....
Posted 5 years ago by amanda s.
Took way more than hour for delivery when expected time was 20-40 min. On topof that I ordered Rigatoni but got penne instead... and when I called the restaurant the person was very rude and did not even say sorry...
Posted 5 years ago by yoon h.
Good food, decent portion, quick delivery. Finding a sticker on a piece of my lettuce at the bottom of the salad that said "Mexico" takes away from the "fresh" part a bit. Otherwise this would have been 4 stars.
Posted 5 years ago by Samer J.
This is the most disgusting place in manhattan. My just just arrived and it looked worse than any dorm food I ate during college. The sauce on my pasta made Ragu from the grocery store taste delicious. The lettuce in my salad was wilted and gross. I opened the lid and literally laughed at how bad it looked.
Posted 5 years ago by Zach M.
Excellent bolognese sauce
Posted 5 years ago by Joseph E.
Great food (and I love their bread)
Posted 5 years ago by Ceyda M.
I placed my order more than an hour ago and it still hasn't arrived yet. Estimated delivery time was supposed to be 25 to 40 minutes! The food finally came with rain all over it because they didn't put any cover over the food. This is rediculous!
Posted 5 years ago by Sewon K.
I wouldn't know if their food is good. I was quoted 25-40 min and it's been 1 hr 20 min and my food is still not here. When I called the restaurant, they hung up on me.
Posted 5 years ago by Tracy W.
I truly cannot believe how disappointed I was. I have ordered from here twice. The first time I ordered to me apt and although it took an hour the food was pretty good. The second time I ordered today at work.
First- my order took 1h and 5 minutes to get delievered even though they quote 20-40minutes. No one calls me to tell me it's going to be late, but I get a phone call from someone telling me to come to the lobby to get the food. I work in a huge office building in times square and all the food deliveries get delivered to each individual floor- and then before I could explain what to do, he hangs up on me. I call the restaurant and explain to them to tell him to deliver it upstairs which they do. I sign the receipt, he snatches it out of my hand and storms away even though I had given him a 20% tip.
Next- the food. At this point I'm starving. I open the container (I had ordered cheese tortellini) and it literally looked like someone ate half of it or it dropped and half was missing. I was furious. I waited all the time and half my food was gone. I called and explained and the manager told me they only put 20 peices in, I counted them I had 8. Then he said they only put 18. I explained I ordered it before and it didn't look like this, so grudingly he agreed to send me another one and he'll take this one back. At this point I was so starving that I didn't even want to wait another hour for the food to be sent. He said whatever and hung up. I then proceeded to eat the bad, ice cold food.
I can not get over how unprofessional and horrendous their service is. Do not waste your time, I spent $15 on crap and hope no one else will.
Posted 5 years ago by Nikki D.
Posted 5 years ago by Madeline B.
I ordered penne with smoked sausage dinner. I hated it.. It tasted like processed food in can. I won't buy from this restaurant again.
Posted 5 years ago by Andre J.
Chicken salad wrap was pretty tasty as was pasta salad that came with it. Coffee arrived cold and without sweetener i'd asked for. Everything was kinda pricey for lunchtime.
Posted 5 years ago by J Keith v.
Are you KIDDING ME? Don't bother ordering from this place. Based on the other reviews this place should be good and for the prices it really better be...but it isn't. Their reviews must be bogus. The "gnocchi" were less like pasta and more like mashed potatoes in ketchup sauce. The penne in vodka sauce were seriously lacking sauce and I couldn't find any prosciutto anywhere. It was also a bit salty, as was the parmigiano cheese on the side. Tasted like that powdery kraft stuff that sits in peoples' fridges for years. The split pea soup and the rolls that came with the pasta were really good but they didn't make up for the seriously lackluster pasta. There are much better Italian places in the area. Will not be ordering from here again.
Posted 5 years ago by A M.
It was one of the worst lunches I have had in the City.
Posted 5 years ago by Hollis B.
the salmon on pita special was AMAZING. please add as a regular selection!!!!!!!
Posted 5 years ago by Brette S.
1 hour and 20 minutes for delivery and then the food was ice cold.
Posted 5 years ago by Diane R.
First time ordering from this place and the delivery time was very good and the food is delicious!
Posted 5 years ago by Shannon W.
the order took over an hour and a half to arrive, and when i got it was even colder than room temperature. sigh.
Posted 5 years ago by Sasha or Jason S.
quick delivery. tortellini was fantastic. pasta primavera hit the spot. i will be back.
Posted 5 years ago by Anthony M.
Great & fast!
Posted 5 years ago by Michael R.
can't beat the rigatoni bolognese. they have great service and their delivery service is excellent.
Posted 5 years ago by Valerie R.
I used to order from this place all the time, despite it being so-so in quality. I ordered from here because they had one of my favorite dishes, and was the only place within delivery distance that carried it. Three times in a row, the food arrived cold and didn't come with what it said it did on the menu. The prices have also gone up. Save your money and order elsewhere.
Posted 5 years ago by Daina S.
Way overrated. I would say the pasta was good, but not great. The garlic knots were sub par, and the cookies were terrible (stale & bland).
Posted 5 years ago by Quintin L.
Poor service. The order took forever to arrive.
Posted 5 years ago by Richard W.
Posted 5 years ago by Sandra P.
Order arrived in only 20 minutes; despite the open tray delivery my pasta was still hot, but I'm only a few blocks away so those further from the restaurant might take this into consideration. Salad is fresh. Garlic knots are nothing more than a dinner roll. Overall, satisfied and would order from again.
Posted 5 years ago by Michael M.
food arrived after 1 hr, not 25-40 minutes as estimated, mostly cold. and vodka sauce penne had ham in it. is that normal?
Posted 5 years ago by Kelly L.
i used to live at 53rd st in midtown manhattan-
I used to order "linguine ai frutti di mare" from fresh basil all the time.
seriously, i've ordered the exact same food atleast 2 times a week for past 8months- because it was sooooooo delicious and i loved it so much!!!
i am a pasta maniaccccc and ive tried the seafood linguine from many other places before but it never had been this good.
just try it. then you will know what i mean.
i am currently out of state right now, and i am missing it. ><
Posted 5 years ago by Julie K.
Ouch... Stomach ache, plus rude delivery guy :-(
Posted 5 years ago by Ameya B.
good food but took over one hour to arrive
Posted 6 years ago by Alessandro C.
The Good: Decent quality and presentation of food, large, filling pasta portions, smallish but tasty tiramisu
The Bad: Penne a la Vodka was too bland, Veal Scaloppini were unnecessarily salty, Filet of Sole way too bland. Overall, my colleagues and I were disappointed with the quality of the food given the price.
The Ugly: long delivery time: Our food arrived 1h 10 minutes and two additional phone calls after we placed our order. The promised delivery time was 25-40 minutes
I would not order from this place again
Posted 6 years ago by Kal K.
Ordered from here yesterday. The food was incredible but had some problems with my order. Called them and spoke to the manager...they were extremely apologetic and offered me a comp the next time I ordered from them. Just got that order and it was fantastic. It really impresses me when a business owns it's fault and rectifies it. I will be ordering from them many times more. The food is incredible and the service is fantastic!
Posted 6 years ago by Victor C.
Food was decent, but the wait was ridiculous. It estimates 25-40 minutes, but the wait was actually an hour and 15 minutes. Not worth the wait.
Posted 6 years ago by Heather M.
the gnocchi in pink sauce was amazing! definitely fresh and homemade.
Posted 6 years ago by Kathrine S.
The ONLY thing positive about this place was the delivery guy. He was nice and dressed well. But the food was TERRIBLE. I was expecting better for a place with so many stars. Got here COLD. Roasted potatoes were overcooked, sandwich was HARD (and cold) and the garlic knots came cold, and well....not very garlicly (just picture a roll with some garlic salt on it).
Posted 6 years ago by Monique M.
great food with a fair price
Posted 6 years ago by Jason T.
Usually pretty good.
However last night had Beef Stroganoff. Over cooked scraps of meat in a dreadful brown gravy. Vile.
Posted 6 years ago by lavelle o.
Read all great reviews and thought I was in for a great meal. But it was nothing special. Very average. Food is not delivered in a heat retaining bag so it was cold when it got to me. The order was wrong...I had to call seemless and they credited my account for one of the dishes since it was not what I ordered.
Posted 6 years ago by David Z.
I was really in the mood for good, healthy pasta and this was it. I ordered the Tomato Basil Soup special.... which I'm not sure if that's what they gave me because there were a lot of beans in it. It had good flavor, but was a bit on the salty side. The Primavera was really great and they followed all my instructions perfectly - very little olive oil and the grilled chicken was on the side. The delivery seemed a bit long, but I was starving so they may been right on time. The food was hot which surprised me because the delivery guy brought it up in a paper tray thing. The bow-tie and white shirt was a really nice touch though. Like a real trattoria dinner at home!
Posted 6 years ago by Sonya P.
30 minutes late. Cold panini.
Posted 6 years ago by Matt C.
Absolutely delicious. Would order from again.
Posted 6 years ago by Jordan H.
The food is always great. I am not crazy about the open tray delivery method, but they are ussually fast and accurate.
Posted 6 years ago by Andrew L.
Was very quick on delivery, food was hot and tasted good and even though we ordered extra sausage in the pasta dish there still wasn't a lot.... Other than that it was great
Posted 6 years ago by Biba C.
Wonderful food, everything was delicious! Delivery was pretty quick, too. We will defiitely order from them again!
Posted 6 years ago by Jeanette H.
Always consistent...very tasty the food is great!
Posted 6 years ago by Tamika P.
Cheescake was pretty bad, pasta good
Posted 6 years ago by Frank M.
The food isn't bad, but the service has been awful lately. The food usually arrives 1h 30min after the order, and more often than not they deliver the wrong order - and then I have to wait another 1h 30min for the correct order to arrive. When I call to complain or inquire about my order they are consistently rude - the woman answering the phone may just be the rudest restaurateur I've ever dealt with.
Posted 6 years ago by Spyridon T.
Posted 6 years ago by Andreas v.
I ordered Chicken Parmigian Panini but that's not what I received. All other Italian restaurants the Panini is thin bread that is press grilled. What was delivered was a very thin chicken cutlet on very thick Italian bread. I am not at all pleased with not receiving the correct order.
Posted 6 years ago by Judy R.
smallest slice of cheesecake I have ever had.
Posted 6 years ago by Craig P.
Gave me a stomachache.
Posted 6 years ago by Prasith A.
Food is great, but has been arriving cold last few times.
Posted 6 years ago by Zehra N.
Decent food, not that decent a price considering what you get. They actually charge you the extra $2 if you want to make something spicy. Seriously?!
They don't listen to anything you write in the comment box and they are super stingy on extras like ketchup and parmesan cheese. I wouldn't consider this place "5 star".
Posted 6 years ago by Michele B.
Great good, dependable and timely delivery.
Posted 6 years ago by Michelle H.
Great food, definitely a repeat.
Posted 6 years ago by Seth W.
Wonderful Food and Great Service!
Posted 6 years ago by Henry R.
Best Calimari EVER. Outstanding value for the money.
Posted 6 years ago by THOMAS A L.
Good food, fast delivery. Portion is on the small side. Make sure you order enough.
Posted 6 years ago by Xia Y.
the pasta was very tasteful and the salmon was cooked well love the food
Posted 6 years ago by wendy u.
Great, Fresh Food Delivered Fast. : ]
Posted 6 years ago by Samuel G.
Good food, terrible service. the woman who answers the phone everytime i have called has serious issues. providing good service is not among her priorities. i'll change my rating to 4 stars if and when they get rid of her.
Posted 6 years ago by Catherine H.
Great chicken Parm
Posted 7 years ago by Brian K.
yummy! good tomato basil soup
Posted 7 years ago by Warren H.
Delivery was incredibly slow!! Pasta portion was large, but was pretty mediocre unfortunately.
Posted 7 years ago by Meghan D.
The food arrived in 20 min, was very hot and absolutely delicious. Will def. order from here again!
Posted 7 years ago by Shagun M.
Huge portion - feeds 2.
Posted 7 years ago by Jaime K.
Pasta Italian Sausage & Smoked Mozz... "Where's the beef?" I looked but could not find.
Posted 7 years ago by Lawrence K.
We just adore this restaurant. The food is exceptional. You must try the baked clams oreganata. Don't neglect to try the Linguine Ai Frutti Di Mare. Best deal in town.
Posted 7 years ago by Felicia B.
Good food. Delivery is slow though.
Posted 7 years ago by Denise L.
Food always delicious!!!
Posted 7 years ago by Patricia S.
Good food for the price you pay. Fairly quick delivery.
Posted 7 years ago by Kimberly C.
I occasionally go to the fresh basil restaurant to eat. I ordered a dish I order often when I go in person. Pasta with clams, and spicy sauce. I paid an extra $8.00 for clams, and $2.00 for spicy sauce. First of all, they tossed on just a few clams (in shell).. When I eat at the restaurant the entire top of the pasta is filled with clams (in shell), it was very disappointing to find that they skimp on the clams when you order the same item for delivery. Second, the sauce was not spicy. I paid a $2.00 fee to have the sauce spicy. :-(
The food also came lukewarm and took 1 hour to arive.
I will order from them again, but I will AVOID to order pasta with add ons, they skimp on the add-ons or don't provide the paid for add-on. I will order pasta when I eat at the restaurant in person.
Posted 7 years ago by Roman K.
best italian food; unbelievable price/quality ratio !!!
Posted 7 years ago by gautier s.
withered salad and stale/rough pasta
Posted 8 years ago by Vincent C.
Food is decent, but the delivery is AT LEAST an HOUR! Not worth the wait- too many better options in the area.
Posted 8 years ago by Jennifer C.
delivery is the fastest - and the food is fresh!!
Posted 8 years ago by Douglas E. M.
Posted 8 years ago by Lezlie D.
they have worst delivery service, no one contacts when your food is going to take longer than expected, ie: over 2 hours - when you call them, you just get told it's on it's way.
Posted 8 years ago by Department A.
Pasta was soggy to the point of being inedible, sauce was too salty and not especially flavorful. Disappointing excuse for Italian.
Posted 8 years ago by Rebecca L.
Their eggplant parm is the worst I've ever tried, soggy, mushy and tasteless
Posted 8 years ago by Mikhail A.
If you're willing to wait 2hrs for your food- this is the place to go. The food is quite good, but the wait is interminable. It never comes in the estimated time they e-mail you.
Posted 8 years ago by MaryRose W.
Fresh Basil's is ALWAYS VERY LATE (over an hour).
Posted 8 years ago by Michele V.
THEY TAKE FOREVER
Posted 8 years ago by Michael M.
The food is good but the delivery service is absurdly slow -- and the restaurant is completely unapologetic about it. (If Seamless Web tells you the estimated time for delivery is one hour, it will take two or more hours for Fresh Basil's to actually deliver the food. Pretty ridiculous.)
Posted 8 years ago by Brian P.
Our food was 45 minutes late.
Posted 8 years ago by Nicole M.
Pathetically small green salad for $6.25.
Posted 8 years ago by Henry K.
when they get busy, delivery can be double time predicted with crabby service
Posted 8 years ago by Mayur L.
Solid quality lunch on time every day. Put it in your weekly order schedule.
Posted 8 years ago by Todd B.
Typically very good lunch. Food has a lot of flavor and is visually apealling. However, there dinner quality is substandard at best. I ordered a stuffed chicken cutlet w/ proscuitto and forina cheese and it was tasteless and over done. Seems like the cooks on night shift lack the creative flow & cooking skill that the day shift obviously possess. This was the case for a few dinner meals that I have ordered over the last few weeks.
Posted 8 years ago by LISAN S.
Food is always cold when delivered, because food is sent in uncovered box. This makes no sense. Should be sent in covered box or closed bag. Woman who answers phone regarding order problems is not helpful.
Posted 8 years ago by Brian G.
Food has a tendency to be moderately warm instead of hot.
Posted 8 years ago by Sharon T.
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0808 234 7862
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